Delivery
Delivery locations
We deliver to all Emirates across the UAE within city limits.
Delivery time
Delivery generally takes 2 business days.
Delivery fees
We offer a free delivery allover UAE within city limits.
Order tracking
You can check the status of your order by logging in to your account or alternatively, you may reach out to our customer care team who can assist you further.
Return & Cancellation
What if I received the wrong products?
If you have received the wrong products, please contact our customer care team within 72 hours of receipt.
How do I cancel My Order?
Orders may be cancelled as long as the shipment has not been dispatched. Your order cannot be cancelled once shipped. Please read our Cancellation Policy.
How do I return my products?
Please read our Return Policy first to check eligibility. If you are eligible to return the item, please contact us.
What if I receive damaged products?
Please inspect your order while you receive it to ensure the items are in good condition. In the rare scenario where this is not the case, please contact us with any damage-related complaints within 72 hours.
Account Info
How do I create an account?
- Click the “My Account” icon link at the top right corner of our site
- Click on “Create New Account”
- Fill in your details
- Welcome onboard in RAK Porcelain
How do I edit my account information?
Log into your account by clicking the “My Account” on the top right of our website & then proceed to enter your details. Select what aspect you need to edit by clicking “Edit”.
How do I reset my password?
Click the “My Account” link at the top right-hand side of our website. Under the login box, select the link that says “Forgot your password”