We deliver to all Emirates across the UAE within city limits.

Delivery generally takes between 2-3 business days.

Alternatively, you may opt for Click & Collect option during checkout. Orders may be collected once processed/prepared by our warehouse team from the address below:

Rak Ceramics:

Al Jazeera Al Hamra,

Ras Al Khaimah,

United Arab Emirates

Hotline: 800 7252 372

Generally, shipping charges are AED 30 per order however, currently we have a promotion where it is free of charge.

You can check the status of your order by logging in to your account or alternatively, you may reach out to our customer care team who can assist you further.

Return & Cancellation

If you have received the wrong products, please contact our customer care team within 72 hours of receipt.

Orders may be cancelled as long as the shipment has not been dispatched. Your order cannot

be cancelled once shipped. Please read our Cancellation Policy.

Please read our Return Policy first to check eligibility. If you are eligible to return the item, please contact us.

Please inspect your order while you receive it to ensure the items are in good condition. In the rare scenario where this is not the case, please contact us with any damage-related complaints within 72 hours.

1.  Click the “My Account” icon link at the top right corner of our site
2.  Click on “Create New Account”
3. Fill in your details
4.  Welcome onboard Rak Porcelain!

Log into your account by clicking the “My Account” on the top right of our website & then proceed to enter your details. Select what aspect you need to edit by clicking “Edit”.

Click the “My Account” link at the top right-hand side of our website. Under the login box, select the link that says “Forgot your password?”